Terms of Service

§1 Scope

These terms and conditions apply to all business relationships between customers and the YAKWARY S.A.R.L., which are handled via the online shop.

§2 Prices

The displayed prices in the online shop are binding. They include the statutory VAT. For deliveries to Switzerland this amounts to 7.7% of the value of the goods, for deliveries to the EU, German VAT applies. This is 19% of the value of the goods.

For deliveries outside the EU and Switzerland no VAT will be calculated, the goods will be shipped customs declared. In the recipient country, the corresponding customs duties and goods import tax rates apply. The settlement of these duties and import orders is the customer´s responsibility.

§3 Shipping costs

For packaging material and shipping, we calculate up to CHF 7.00 within Switzerland. For orders over CHF 90, YAKWARY S.A.R.L. will overtake the shipping.

EU countries
For all European countries, the shipping costs are shown separately during the order process.
For orders over 90 CHF, YAKWARY S.A.R.L will overtake the shipping within the EU.

Countries outside the EU
For countries outside the EU, the shipping costs are shown separately during the ordering process. The countries that arent shown cant be supplied.
For orders over 90 CHF, YAKWARY S.A.R.L will overtake the shipping outside the EU.

§4 Contract and purchase

The buyer agreed with one or more order processes with the company YAKWARY S.A.R.L. a contractual relationship in accordance with the Swiss Code of Obligations (OR). You will receive a confirmation of the receipt of your order immediately after the execution of the order by e-mail.

YAKWARY S.A.R.L., as well as the buyer, can withdraw from the contract without giving reasons. This withdrawal must be made within 14 days with a written acknowledgment of receipt. This declaration of withdrawal can also be made expressly by e-mail.

§5 Return Policy / Refund

The customer can initiate a complaint immediately after receiving the goods. The YAKWARY S.A.R.L. agrees to replace the defective goods in a useful period or to refund the customer the purchase price. The customer must return the defective goods to YAKWARY S.A.R.L. send back at your own expense. The customer has the right to cancel the contract of sale within three days of receiving the goods and to deliver the goods to YAKWARY S.A.R.L. at its own expense. The goods must be received in an intact and perfect condition in the original packaging. Otherwise the right of return expires. Upon receipt of the returned goods by YAKWARY S.A.R.L. paid amounts are deducted, less the delivery costs and any fees.

IMPORTANT: Goods are excluded from the right of return in the special offer program (clearance sale, sale, articles with percentages, special offers and special auctions).

§6 Delivery

The delivery depends on the delivery address of the customer. The delivery usually takes place within a period of 3 to 5 working days, depending on the recipient country, and up to 14 days for international deliveries. If the goods shouldnt be in stock or no longer available, the customer will be informed immediately.

§7 Payment

This is done as shown in the online shop. Goods that havent been fully paid are pending full payment of YAKWARY S.A.R.L.. The online store currently offers these payment options: Paypal, Visa, Mastercard, American Express, Applepay, Bitcoin, Bitcoin Cash, Etherium und Litecoin.

§8 Warranties

The warranties are expressly subject to Swiss laws. The warranties must be sent by registered mail to YAKWARY S.A.R.L. to be shipped. For quality complaints, a simple e-mail to the e-mail address info@yakwary.com is sufficient. The YAKWARY S.A.R.L. will immediately seek to remedy this. The YAKWARY S.A.R.L. and their cooperation company processes fabrics and yarns that meet the standards of textile finishing laws. For added security to our customers, YAKWARY S.A.R.L. urgently clean all newly purchased textiles on the labels before use after the washing instruction. To the extent permitted by law, liability of YAKWARY S.A.R.L. for whatever legal reason, excluded. In particular, YAKWARY S.A.R.L. not for consequential damages or indirect damage.

§9 Data protection

Privacy is an very important concern for YAKWARY S.A.R.L. by transferring your information to protect your privacy. For this reason, YAKWARY S.A.R.L. enshrined the following measures: In principle, no data is passed on to third parties. The data will only be made available to the agencies responsible for processing the order. The logistics company receives your address information for the purpose of delivering the goods. It is ensured that both data reception points comply with the data security. In addition to the operative order processing, the customer data is also statistically evaluated in order to offer our customers a customized range of goods. As long as customers are registered for our service in the newsletter, we evaluate this database in order to offer our customer target groups suitable special offers and to communicate them. The data you left is stored on a secure system. These are only stored as long as it is customary with regard to the contractual relationship. Your right to information pursuant to Art. 8 of the Data Protection Act (DSG) may be used at any time and may not be determined by the person you use by YAKWARY S.A.R.L. inquire about stored data.

§10 Infringement of property rights

If there is a presumption that the rights of a third party are infringed by our website, we request that you inform us by e-mail: info@yakwary.com in order to eliminate the matter as unbureaucratically as possible in the fastest way.

§11 Place of jurisdiction

It is exclusively Swiss law with jurisdiction in Kreuzlingen.