Support

Frequently asked questions and answers

Current delivery time: 1-3 business days (excluding pre-orders)

Delivery time for pre-orders: The current delivery time is displayed next to the "Add to Cart" button.

How can I return something? Log in with your email address and register the return online. You can find all the information on our returns page .

If you have received a defective or incorrect item, please notify us by email: support@yakwary.com

Non-returnable items: Last-minute sale items ([LAST CHANCE]) cannot be returned.

Why haven't I received a refund for my return yet? If you sent your return to us more than a week ago and haven't received a refund yet, it may be that it couldn't be assigned or hasn't been received yet. In this case, please email us the tracking number so we can investigate.

How can I contact YAKWARY Support? Our support email address is support@yakwary.com .

I received the wrong item. What should I do? Contact our support team at support@yakwary.com and send us a photo of the incorrectly received item.

I received a defective item. What should I do? Contact our support team at support@yakwary.com and send us a photo of the defective item.

Where does YAKWARY ship? We ship to Switzerland, Liechtenstein, Germany, France, Austria, Spain, and Italy.